RETURNS POLICY

Any return requests must be made within 7 days of delivery. Ginja reserves the right to refuse a refund/exchange for any requests received after this time. All return postage charges are to be paid by the customer.

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For hygiene reasons, we cannot offer refunds or exchanges on earrings.

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To create a return, please email us at jo@ginjaonline.co.uk with the following information:
 

✦ Your name

✦ Original order number

✦ Name of product

✦ Reason for return

✦ Refund required (yes or no)

✦ Exchange required (yes or no, details of item exchanging for)

 

Once received, we will provide the required documentation to include with your item(s) upon return.